Other Important Information

3D Sculpted Cakes

3D sculpted cakes are only available in chocolate mud due to the strength of a cake required for carving.

All cakes are covered in a couverture chocolate ganache.

Buttercream, Swiss Meringue Buttercream and Coconut Buttercream are available for fresh flower cakes and cupcakes. Please keep in mind this is not a viable option for marquees or hot and humid months of the year. Buttercream must be kept cool and displayed in air conditions only.

Deposit and Terms of Payment

To commence cake production we require a 50% non-refundable deposit based on the agreed quote and all art work and design approved by the client. The remaining balance is due and payable at least 2 weeks prior to collection

or delivery. Your order is not confirmed until we have received your signed contract and 50% non-refundable deposit.

Payment can be made by Direct Deposit, cash, cheque or Pay Pal (Visa, Mastercard). Cake orders placed with less than two weeks notice require payment in full at the time of ordering.

Deposits are non-refundable. *Please note all payments need to be received before cakes are released. If we do not receive a signed contract and 50% deposit within five (5) business days of appointment or quote, your date may become unavailable.

Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards.

Design

Every effort will be made by Three Layer Cakes to fulfill the expectations of the client as understood at the consultation. However due to the subjectivity of the work there may be slight variations. There are also structural limitations when using cake as a sculptural medium. As a consequence Three Layer Cakes will need to make certain decisions during the process of manufacture that may affect the style of decoration, proportion or structure of the cake.

Cancellations & Deposits

If you cancel your order, your balance payment is refundable minus an administration fee of $100 provided we are notified at least 20 business days prior to the event. There is no payment refund on orders canceled within 20 business days of the event as we may have already have started work on your cake.

Refund Policy

In order for a full refund to be granted Three Layer Cakes requests that the cake in question or returned for inspection. Any other complaint not covered by the ‘Fair Trading Act 1987 No. 68’ will be subject to our customer service policy with remedies at the discretion of management.

Figurines

Every measure is taken to ensure that your figurines are made to the highest standard; however they are made from icing and as a result are very fragile. We are happy to provide care instructions for your figurines and if cared for properly they will last for years; however we do not accept any liability for your figurines once they have been removed from the cake (photo evidence required when figurines break whilst on the cake).